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Senior Technical Support Engineer (m/f/d) - full time

Berlin, Germany
Customer Support

Upvest is developing APIs to build blockchain applications, such as STO platforms, on the major protocols (BTC, ETH, ERC-20).

Upvest strives to facilitate this development by making the blockchain infrastructure accessible via easy-to-use and reliable APIs. Businesses are able to use our wallet, transaction, and data endpoints to create blockchain applications within hours.

A Technical Support Engineer’s primary responsibility is to resolve customer support requests. These are typically sent in through our dashboard, and can involve anything from helping a new developer integrate Upvest’s products into their application to debugging API request errors and tracking down the source of incorrect or incomplete data. Technical Support Engineers work with Upvest’s engineering teams to find and fix bugs, prioritize feature requests, and document Upvest’s products and features. Technical experience and empathy for customers are keys to success in this role.

Role & responsibilities:

  • Technical on-boarding of new clients
  • Technical support regarding our APIs
  • Write & optimize API documentation
  • Develop customer facing updates & monitoring tools
  • Provide guidance for problems & questions
  • Connect our customers and our engineer team

Your profil:

  • Customer-first attitude with a strong sense of empathy
  • Familiarity with modern web services, APIs & Blockchain
  • Analytical & data oriented approach to problem-solving
  • Excellent communication skills
  • Experience providing technical/developer support at a technology company
  • Experience with Node.js or Python

Our benefits:

  • Work in a core function at one of Europe’s fastest growing blockchain tech businesses
  • Being part of a senior team that have done it before (exits to Atlassian, Klarna)
  • Very competitive salary
  • Open and transparent company culture, numerous perks and team events

Additional Information:

The position is available immediately and offers an undated contract. Our company office is located in the heart of Berlin (Mitte), Germany.

We're looking forward to hearing from you!

About Upvest
Our mission is to provide developers with powerful APIs enabling them to build blockchain applications.
11-50 employees
Information Technology (IT)
Kleine Präsidentenstraße 1, Berlin, Germany
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Contact Person:
Anne Taraschewski
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